Iowa driver installer license prep class instal

Knowledge of the principles and practices of inventory control and database management.Knowledge of the operating requirements and capabilities of peripheral equipment.Knowledge of the maintenance of data processing equipment.Knowledge of the capabilities of mainframe and microprocessor computer systems.Considerable knowledge of Call Center/Help Desk operations and procedures.

Assists more experienced staff in installing, configuring, testing, and repair of computer and peripheral equipment and software as assigned.Coordinates installation of hardware/software, implements procedural changes for the Call Center/Help Desk.Ensures the accuracy of the Information Technology inventory database conducts physical inventories ensures compliance with software licensing requirements countywide.Assists in developing and administering Call Center policies and written standard operating procedures prepares training manuals and other materials.Gathers and analyzes performance data and prepares reports for management regarding Call Center activities, trends, problem areas and training needs.Provides guidance and assistance to the Call Center staff in problem resolution serves as back up for the Help Desk.Troubleshoots non-routine hardware/software problems performs on site hands on troubleshooting as required confers with staff members and reviews manuals to research solution to problems installs and tests hardware, systems, and software as assigned.Monitors status of all active requests and revises priority status as needed follows up on all service requests to ensure customer satisfaction coordinates and confers with assigned staff on progress and changes in status.Reviews calls received, schedules service, and assigns to appropriate staff for action if unable to resolve.Provides guidance and direction to Call Center staff in regards to scheduling, training, and Call Center operations monitors call center activities to ensure services are provided to customers on a timely basis and quality control standards are met assists in securing and maintaining service level agreements with various departments.Under general supervision, coordinates and monitors the activities of the Call Center, provides guidance and direction to Call Center staff, schedules and assigns requests for service to appropriate staff, monitors Call Center performance to ensure quality control standards of service and customer satisfaction is achieved, and troubleshoots non-routine hardware/software problems.

Iowa driver installer license prep class instal